Comments about accommodation
Of course, we hope you will not have cause for complaint but problems do occur from time to time. If you are dissatisfied with anything, make your complaint to the management immediately. Then the management can take action at once to investigate the matter and put things right. The longer you leave a complaint, the harder it is to deal with it effectively. In certain circumstances, VisitBritain may look into complaints. However, VisitBritain has no statutory control over establishments or their methods of operating. VisitBritain cannot become involved in legal or contractual matters, nor can they get involved in seeking financial recompense.
If you do have problems that have not been resolved by the proprietor and which you would like to bring to our attention, please email qualityintourism@gslglobal.com or write to: Quality in Tourism, Farncombe House, Broadway, Worcestershire WR12 7LJ.